Is there a minimum order with Penned?

We do have a minimum of 10 letters or cards, however if you need to send letters or cards over a longer period of time we can take a estimated order and send them on-demand.

Does your price include postage?

Yes! Of course. We provide the highest quality as the most affordable price in the industry.
All our orders include standard postage.

What type of postage does Penned use?

When posting in Australia we send them using the standard stamps.
If you would like to send them signed, or tracked just ask! We’ll charge only the cost price difference

Can Penned post internationally?

We have posted all around the world. No city or country is off limits.
We don’t charge ‘administration’ for extra locations. We charge the AusPost cost price difference based on weight for your location.
Once we know the locations we can provide an accurate quote.

Can you include gifts?

Of course!
We can source gifts for your or we can receive your gifts from you to include.
The price per letter/card will vary on the weight and size of the gift to be included.

What does a continuous campaign mean?

A continuous campaign is where you may want to send letters on-demand based on future dates.
For example you may want to send a letter thanking your customer for the previous years use of your product 21 days prior to their renewal date. 

How does a continuous campaign work?

Once your campaign is set up. We can work with you on how to receive future recipient orders.
You can:
1. Manually add them for immediate posting in our dashboard
2. Upload a CSV with future post dates
3. Use Zapier to trigger recipient uploads based on your CRM workflows.
4. Send an email to our email parser for upload.

Can I send letters to recipients ad-hoc?

Absolutely, once your campaign is set-up and live. You can send recipients as ad-hoc as you like!  

Can you send the letters to me in bulk and I post/hand them out?

We do a offer bulk writing service. We can write personalised cards or generic cards/letters and send them to you for distribution.
We would custom quote to ensure postage is removed for each letter..

How personalised can you be?

As personalised as you would like!
It could be a standard template with just the recipients name, to every letter is unique for your recipient.
You tell us!

How fast is your turnaround time?

Once your design is approved and payment details are set up we can print, write and send within days. We do ask for at least 5 days notice to ensure printing and proofs are correct. If you do require it sooner please ask.
Depending on your request time it may miss the Australia Post cut off date.

Sample Pack

Fill in the form below and we’ll send you a sample pack showcasing our beautifully crafted A4, A6 Greeting Card and A6 note.

Penned Ltd