Handwritten letters for customer experience
The little things build loyalty. A handwritten note at the right moment turns a transaction into a relationship — and a customer into an advocate.
99%
of handwritten mail is opened
20%
average email open rate
5×
the response rate of email
How Penned helps
Memorable onboarding
Welcome new customers with a note that sets the tone for the whole relationship.
Celebrate milestones
Mark anniversaries and achievements with a personal touch they won’t forget.
Surprise & delight
Unexpected, genuine gestures are what people remember — and talk about.
Create advocates
Customers who feel valued refer others and leave better reviews.
When to send
A few of the moments where a handwritten letter makes the difference.
- Welcome & onboarding
- First purchase
- Anniversaries
- Milestones
- Loyalty rewards
Further reading.
What does handwriting signal to your recipient?
Read article →What churn really costs a small business
Read article →Customer retention starts with a good welcome
Read article →Improve Customer Experience and Reduce Churn with Handwritten Letters
Read article →Enhance TrustPilot Ratings with Personalised Handwritten Notes
Read article →The Timeless Elegance of Handwritten Letters: Experience the Personal Touch with Penned
Read article →Ready to make an impression?
Request a free sample pack, or ask us for a quote based on your volume.