Handwritten letters for e-commerce
Online, it's hard to feel personal. A handwritten thank-you turns a parcel into an experience — driving reviews, repeat orders and referrals.
99%
of handwritten mail is opened
20%
average email open rate
5×
the response rate of email
How Penned helps
Thank-yous that earn reviews
A personal note is the nudge that turns a happy buyer into a reviewer.
Increase repeat purchase
Make customers feel valued and they come back — and spend more.
Win back lapsed shoppers
A handwritten “we miss you” lands where another email would be ignored.
Automate from your store
Trigger notes from Shopify and your stack via Zapier or our API.
When to send
A few of the moments where a handwritten letter makes the difference.
- First-order thank-you
- Repeat-customer rewards
- Win-back lapsed shoppers
- Review requests
- VIP unboxing
Further reading.
What does handwriting signal to your recipient?
Read article →What churn really costs a small business
Read article →Customer retention starts with a good welcome
Read article →Improve Customer Experience and Reduce Churn with Handwritten Letters
Read article →Enhance TrustPilot Ratings with Personalised Handwritten Notes
Read article →The Timeless Elegance of Handwritten Letters: Experience the Personal Touch with Penned
Read article →Ready to make an impression?
Request a free sample pack, or ask us for a quote based on your volume.